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#2239 - IT Supervisor
COMPANY
| Company Name | Tiro's client | |
| Industry | Trading Company | |
| Description | Confidential |
JOB INFORMATION
| Job Title | IT Supervisor | |
| Salary | Negotiate | |
| Career Level | Supervisor | |
| Job Description | • Enable IT service strategy to mitigate Registration and E-Learning System, Sales Systems and Corporate System software issues
• Troubleshoots and resolves IT issues via WhatsApp, Facebook, Skype for Business, phone, web, and in-person formalizing the communication in SERENA ticketing system • Partners with Regional IT, Global Shared Services IT, Global IT, External Software Providers and business personnel to discuss the impact of incidents on IT Services with a strong focus on our Client Registration and Sales Systems (CUMULUS, SALES, E-LEARNING) • Facilitate communication between Local Business, Regional IT, Global IT and External Providers in order to resolve IT Business issues in a short manner and secure business continuity • Organizing and monitoring IT Infrastructure Projects, IT Contracts, IT Vendors, IT Budget and IT Inventory (devices, password, privileges, access control) • Install and keeps IT Security measures and software, to protect information and systems |
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| Function | IT | |
| Working Location | HoChiMinh |
PERSON REQUIREMENT
• Minimum 5 years of experience in IT
• Experience using help desk ticketing software
• Experience with incident troubleshooting and escalation
• Familiarity with ITILv3 or related service delivery frameworks
• Bachelor’s in computer science or related field
• ERP, .NET and SQL/PL-SQL technical certifications are a plus
CONTACT INFORMATION
Ms. Hoang Nguyen