#1420 - Customer Services Partner Manager (Ultrasound)

COMPANY
Company Name       Confidential
Industry       Healthcare
Description       Confidential
JOB INFORMATION
Job Title       Customer Services Partner Manager (Ultrasound)
Salary       Competitive
Career Level       Manager
Job Description       Develop innovative Service & Customer Support strategies and processes which optimize service levels in aligning with overall Company's ultrasound strategy.
• Work in close collaboration with the country Service management to ensure these strategies and processes well aligned with country CS system.
• Train/Coach and manage business partners for implementing the above strategies and processes.
• Front line technical support for business partner’s escalation.
• Bridging between RHQ CS organization and business partners’ organization for CS management topics.
• Lead and manage CS Managers of business partners to make sure that they operate their service organization in comply with Company's standard and expectation. Maintain high levels of leadership and teamwork with partners.
• Actively promote the Siemens ultrasound brand image in the entire country, projecting an image of professionalism and competence at all times.
• Managing business partners to strict compliance to quality procedures and work instructions.
Function       Customer Services
Working Location       HoChiMinh
PERSON REQUIREMENT

• A Technical or University Degree in Electronics/Medical technology or equivalent in a relevant life science subject.
• At least 3 years experience in the same position.
• Must have a good technical knowledge in Ultrasound portfolio.
• Good English skill in written and oral.

CONTACT INFORMATION

Ms. Thao Tran - Recruitment Researcher
HP: 0902 617 945
Email: thaotran@tiro.com.vn

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