#1862 - Sales Manager

Company Name       A Tiro's Client
Industry       Automotive - Motor vehicle - Parts
Description       An authorized dealer of luxury cars
Job Title       Sales Manager
Salary       Competitive
Career Level       Manager
Job Description       1. Planning
 Define sales and marketing targets for all car products with and for sales staff (volume and profitability).
 Develop concepts to increase performance of sales team.
 Plan resources, including HR for budget plan.

2. Sales and Marketing
 Communicate and ensure correct implementation of guidelines for vehicle pricing policy.
 Monitor market price developments of competitors in the vehicles business.
 Carry out analyses of the competition/benchmarking.
 Carry out analyses and evaluate trends and market developments.
 Monitor the local automobile market new car sales.
 Ensure development of the sales performance and market share.

3. Human Resources
 Manage the optimal allocation of HR resources both in quantity and quality within the New cars sales team.
 Employ and develop sales staff.
 Manage sales team, demand and enable top performance.
 Motivate and develop sales team, supply guidance.
 Appraise sales staff and propose variable salary/bonus.

4. Business Management and Controlling
 Monitor sales staff and optimize sales turnover including accessories and services, market share, deal quality, i.e. retail discounting and cost of operation
 Monitor and optimize performance of sales staff
 Support sales team in exploitation of market potential

5. Operative Management
 Manage consistent utilization of all customer contacts by sales staff.
 Ensure availability for sales staff and clarification of difficult customer cases (visibility in the showroom).
 Manage effectiveness and efficiency of customer contact.
 Manage active presentation of products and services by sales staff.
 Manage the range of car additional services (leasing, financing, service contracts, etc.) is available.
 Ensure optimal stock management.
 Indicate need for availability of model mix conforming to the market and its potential turnover rate.
 Indicate need for demonstration vehicles.
 Inform sales staff of the status of the ordering process on a regular base.
 Indicate need for vehicle presentation.

6. Quality Management
 Inform the Principal regarding product quality issues or concerns affecting customer satisfaction.
 Optimize the level of customer satisfaction in sales; identify issues and potential improvements.
 Manage effective complaints management and, if necessary, lead customer discussions to special cases.

7. Information Management
 Ensuring the sales literature, product brochures as well as process documentation and the required software is up to date, complete and available.
 Ensuring information from the headquarter is followed up, archived and made available.
 Monitoring reports in the media on the car brand and on competitors’ product.
 Actively passing on relevant information to employees.
 Guaranteeing specialist press material is available to sales staff.

8. Sales Trainer
 Responsible for training new sales staff on car brand, product, service, softskill, ...
 Ensuring the training program which Mangement had been trained, it must be retrained for all sales staffs.
 Ensuring all sales staffs must qualify with car standard requirement.

9. Networking
 Network with fellow managers for optimal work efficiency and effectiveness.
 Close collaboration with Sales Manager Pre-Owned Cars on daily sales operation.
Function       Sales
Working Location       Khanh Hoa

- Minimum two years retail sales experience, preferably in the automotive industry.
- Minimum score: 300 of TOEIC or 4.0 of IELTS certification.


Vinh Truong
Email: vinhtruong@tiro.com.vn
Office Phone: 028 3939 0388
Cell Phone: 0383757794

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