#1897 - CS Business Field Force South & Central Manager

Company Name       A Tiro's Client
Industry       Automotive - Motor vehicle - Parts
Description       An international company in the field of automotive.
Job Title       CS Business Field Force South & Central Manager
Salary       Competitive
Career Level       Manager
Job Description       Dealer visits, consulting and feedback
 Develop, communicate and monitor dealer visit schedule according to agreed visit frequency.
 Ensure consistent creation of dealer visit reports including improvement measures and accountability on dealer level.
 Coordinate dealer feedback to internal stakeholders on customer serivce topics.

Dealer Parts & Service Performance and Development
 Perform operational review and consult dealer on their performance based on CS KPIs, defined targets (Parts, Oil, CS products) and workshop process consulting with the objective to improve their overall Parts and Service performance.
 Monitoring all CS business KPIs of respective dealers: Part sales, CSI, VTP, Productivity, Efficiency.
 Ensure bilateral establishment of sustainable improvement measures. Coordinate set-up of appropriate After-sales dealer targets.

Customer Satisfaction Index (CSI) and Dealer’s Data Quality control
 Coordinate, monitor & ensure consulting of CSI field activities incl. target setting, how to improve CSI, NPS, CLI, FFV,..
 Monitor CSI results and ensure development of sustainable dealer CSI improvement action plans.
 Coordinate with dealer CRM, Workshop admin & SA to ensure all customer and vehicle data is input fully and correctly into the DMS system.

Dealer Standard Monitoring
 Ensure proper monitoring on CS related Dealer Standards, review audit results and advice on improvement measures.
 Coordinate with Network development team and other CS team on update or review of standards.
 Observe dealer compliance with overall the company policies and guidelines.

Promotion, Events & Campaign supporting
 Ensuring adequate execution of the company After-Sales marketing campaigns by the dealers.
 Coordinating promotions, events and campaigns in the respective region.
Function       Sales & Marketing
Working Location       HoChiMinh

o Education
- University degree of Business Administration, Business Management or equivalent.

o Experience (type of)
- Several years experience in the Automotive After-Sales, preferably automotive retail experience, and at minimum as Assistant Manager level.
- Experience in the overall business management and/or business consulting.
- Experience in customer relationship management and complaint handling.
o Specific knowledge
- Poses a positive, self-motivated outlook coupled with the analytical and strategic thinking.
- Tactful and diplomatic with ability to convince customers and suppliers and emphasis on building team spirit.
- High willingness to learn.
- Computer literacy in MS Excel, PowerPoint, Word, Outlook, Internet.
- Good command of English in writing and speaking.
- Solid communication & presentation skills
- Ability to provide business consultancy.
- Solid knowledge and have a passion on automotive vehicle.


Vinh Truong
Email: vinhtruong@tiro.com.vn
Office Phone: 028 3939 0388
Cell Phone: 0383757794

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