#1963 - Call Center Assistant Manager

Company Name       Tiro's Client
Industry       Comsumer Electronic
Description       A multi-national company in comsumer electronic industry in HCMC
Job Title       Call Center Assistant Manager
Salary       1,000 - 1,200
Career Level       Supervisor
Job Description       JOB DESCRIPTION
- Supporting Manager for leading call center representatives & making call center's orientation.

- Guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.

- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

- Educating and coach employees regarding processes and practices, and explain expectations to employee.

- Taking to other tasks or projects to support call center operations.

Function       Call Center
Working Location       HoChiMinh

- Bachelor Major in Social Science & Humanity, Foreign Trade, Foreign Language or equivalent.

- Good at English

- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

- Customer service, problem-solving, verbal and written communication, and conflict resolution skills.

- Strong coaching and leadership skills, ability to motivate employees.

- Decisiveness and attention to detail.


Ms. Chau
Recruitment Consultant – Tiro Consulting Viet Nam
Phone: 078 731 3626
Email: chautruong@tiro.com.vn

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