#1963 - Call Center Assistant Manager
|Company Name||Tiro's Client|
|Description||A multi-national company in comsumer electronic industry in HCMC|
|Job Title||Call Center Assistant Manager|
|Salary||1,000 - 1,200|
|Job Description||JOB DESCRIPTION
- Supporting Manager for leading call center representatives & making call center's orientation.
- Guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Educating and coach employees regarding processes and practices, and explain expectations to employee.
- Taking to other tasks or projects to support call center operations.
- Bachelor Major in Social Science & Humanity, Foreign Trade, Foreign Language or equivalent.
- Good at English
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
Recruitment Consultant – Tiro Consulting Viet Nam
Phone: 078 731 3626