#2007 - Service Center Manager

Company Name       Tiro's Client
Industry       Cosmetic
Description       a multinational company in cosmetic industry
Job Title       Service Center Manager
Salary       VND 20 mil gross
Career Level       Manager
Job Description       Job Purpose
Overall responsibility and accountability for apart activities related to Service Center operation, development and management in HCMC Branch
Excellent Operation of the implementation of the company's World-class service & marketing concept in Vietnam

Main Duties and Responsibilities:
Service Center Operation
• Responsible for efficient and professional daily operation of Service Center, both in terms of staff performance and operational systems (Call Center, Immediate SA counters, After sales service & Warehouse)
• Build short-term and long-term plans for Service Center based on Branch sales target, including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
• Responsible for safe, efficient and tidy warehousing of products (bulk warehouse & picking lines) with FIFO & 5s standards, ensure accurate stock in & out with lowest stock variance.
• Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Manager for efficient supply of products and upgrading procedures, IT and Marketing for new Catalogue offers running on system, etc.
• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting

World-class Service
• Ensure highest level of customer service in terms of customer satisfaction, staff productivity, waiting time and delivery accuracy
• Review, evaluate and improve service standards to a much higher level that exceeds customer’s expectations
• Cooperate with other Departments for pioneer services launching that creates the most comfort for customers
• Staff motivation and support to maximize their performance and pride to be members of professional team

Function       Branch Manager
Working Location       HoChiMinh

Fluent in English
At least 2 years relevant experiences
At least 3 years experiences in each company


Ms. Chau
Phone: 078 731 3626
Email: chautruong@tiro.com.vn

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