#2007 - Customer Service Manager

COMPANY
Company Name       Tiro's client
Industry       Retail
Description       Confidential
JOB INFORMATION
Job Title       Customer Service Manager
Salary       Competitive
Career Level       Manager
Job Description       • Responsible for efficient and professional daily operation of Service Center, both in terms of staff performance and operational systems (Call Center, Immediate SA counters, After sales service & Warehouse)
• Build short-term and long-term plans for Service Center based on Branch sales target, including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
• Responsible for safe, efficient and tidy warehousing of products (bulk warehouse & picking lines) with FIFO & 5s standards, ensure accurate stock in & out with lowest stock variance.
• Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Manager for efficient supply of products and upgrading procedures, IT and Marketing for new Catalogue offers running on system, etc.
• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
Function       Administration / Clerical
Working Location       HoChiMinh
PERSON REQUIREMENT

• Prefer female, University graduated, 28-38 years old, Good at English
• At least 5 years of customer service, retails or insurance and bank industry.
• Passion, patient and carefully, responsibility.
• Other skills are preferred: understand about cosmetics, adapt various kind of clients
• Proactive, creative, positive thinking and good looking.

CONTACT INFORMATION

Hoang Nguyen
Email: hoangnguyen@tiro.com.vn
Cell Phone: 0939577186

Apply » Add to saved jobs »
Share this