#2011 - South Retail / Service Operation Manager

Company Name       Tiro's client
Industry       Retail
Description       Confidential
Job Title       South Retail / Service Operation Manager
Salary       Competitive
Career Level       Manager
Job Description       1. Develop annual Regional Distribution Centers Operation strategies & budgeting in line with Distribution Long Run Business Plan strategies & business long term growth objectives
• Analyze business excellent improvement requirement and opportunities.
• Develop annual Centers operation strategies and execution plans.
• Support to monitor, analyze and evaluate sales & distributors trends to identify new sales opportunities for developing & adjusting multi- year distribution operations strategies and plan to meet business strong sales growth.
• Develop, monitor & assure the adherence to annual budget formulated effectively.

2. Oversee and manage nationwide Regional Distribution Centers in compliance with service standards and policy/ procedure to maximize customer experience in ordering, pick-up & registration
• Lead to implement My Amway Place at Centers
 Deliver flawless execution for Physical Experience Programs & other programs
 Centers Floor redesign
 Floor activities & traffic management
• Lead to develop new initiative to enhance customer service in Centers operations aligned with sales & marketing plan
• Lead to manage assets at sites including cash, inventory, fixed assets
• Lead to manage operations cost/ expense

3. Lead to manage operational compliance with internal process & external audit
• Coordinate with Operation Excellence to manage internal audit execution and improvement plan at Centers.
• Act as an expert and company representative in handling external audits & customer complaint regarding critical issues.

4. Staff management
• Plan & manage Centers workforce optimization aligned with business strategies.
• Direct Centers leaders to build up & manage workforce (CS, WH, BES, Delivery).
• Coaching, developing & consult team for high performance & engagement.
• Directly lead Day-to-Day team performance and prioritization.

5. Provide expertise support in other critical business projects assigned
Function       Sales & Marketing
Working Location       HoChiMinh

At least 10 years in similar role of retail/service operation management.


Hoang Nguyen
Email: hoangnguyen@tiro.com.vn
Office Phone:
Cell Phone:

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