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#2413 - Operation Manager
| Company Name | Tiro's client | |
| Industry | Forwarding | |
| Description | a company in forwarding industry |
| Job Title | Operation Manager | |
| Salary | 45 - 50 mil VND (Negotiable) | |
| Career Level | Manager | |
| Job Description | 1. Build the plans and strategies of Customer Service & Pricing
– Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve service quality. – Manage overall customer service operation, service quality and management resources of customer relationship. – Manage the performance of Customer Service in charge of import and export goods and domestic Customer Service in compliance with the Company’s process and SOP with customers. – Monitor the service quality through customer’s reflection & engagement, rate of complaint/positive feedback, – employee problem-solving ability. 2. Coordinate and manage Pricing assignments – In charge of getting prices from shipping lines and domestic suppliers. – Dealing with vendors/ partners about international freight rates, negotiate for the lowest price. – Follow team to keep updating the rates for Sales Department. – Monitor and update shipping contract prices. – Maintain and develop relationships with shipping lines, airlines, coloaders. – Solve arising problems (apply for extension of closing time, cont shell, dump yard…). – Support and coordinate with Sales/Cus/Doc Department to resolve related issues. – Regularly update market information. – Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose . – Handle related situations. – Propose to BOD about the working plan, development methods, product strategy building. 3. Maintain and expand relationships with customers & shipping lines/agents/suppliers – Receive problems and requirements of customers provided by CS staff. – Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/suppliers. – Work directly with shipping lines and customers/shipping lines/agents/suppliers. – Control and improve service quality by bringing service evaluation criteria. – Implement quarterly service evaluation to customers. |
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| Function | Operation | |
| Working Location | HaNoi |
1. Education:
– Graduated from universities majoring in international trade, economics, maritime or other related majors.
– Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.
– Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.
2. Working Experience:
– 2 – 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-export industry;
– Priority is given to strong experience of US route both sea/air.
– Fluent in English (Chinese is a plus).
3. Professional Skills:
– Good pricing skills with profit-oriented minded.
– Excellent Customer service skills with customer-oriented minded.
– Good communication and interpersonal skills.
– Innovative & creativity mindset to achieve better efficiency.
– Strong problem-solving skills.
– Good analyze and synthesis skills.
– Good negotiation and persuasion skills.
– Ability to work independently and under high pressure.
Ms. Chau
Phone: 078 731 3626
Email: chautruong@tiro.com.vn