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-104x41.jpg "SL Search Corporation, Philippines")
#2424 - Relationship Supervisor
COMPANY
| Company Name | Tiro's client | |
| Industry | Education | |
| Description | Confidential |
JOB INFORMATION
| Job Title | Relationship Supervisor | |
| Salary | Negotiate | |
| Career Level | Supervisor | |
| Job Description | 1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales - Plan for monthly, quarterly, yearly to train/coach staff in department 2. New sales management - Weekly and monthly sales and re-sales planning - Monitor sales and re-sales performance daily; - Monitor conversion rate (visitors – placement tests- sales) daily; - Follow up bookings daily; - Review sales and re-sales performance weekly and set plan for upcoming week(s). - Co-operate with other training centres to maximize sales and re-sales for the company; - Monitor telesales activities at centre 3. Customer satisfaction + Customer service - Monitor sales and care team in their customer care tasks to make sure the services are professional; - Handle customers’ feedbacks/complaints; - Verify customers requests relating to saving fee, class transfer, refund, etc - Verify special offer or discounts; - Propose events, activities for centre when necessary; - Support in events organized/planned by the company + Coaching and training - Conduct Workshop/Training for sales and care team - Sales and Care Development 4. Centre Operation - Observe/monitor to make sure PA’s performance is accurate and professional; - Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards; - Arrange staff working schedule 5. Reporting - Complete reports: weekly, monthly or as required - Verify weekly monthly new sales and re-sales report - Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases. |
|
| Function | Sales & Marketing | |
| Working Location | HoChiMinh |
PERSON REQUIREMENT
Qualifications:
- University degree
- 2-3 years of experience of Sales/ Consulting in Education/ Training industry
- Experience in supervision position
CONTACT INFORMATION
Ms. Hoang Nguyen