#2435 - Sales Supervisor
Company Name | Tiro's client | |
Industry | Education | |
Description | English Center |
Job Title | Sales Supervisor | |
Salary | 15 - 17 mil VND | |
Career Level | Supervisor | |
Job Description | 1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales - Plan for monthly, quarterly, yearly to train/coach staff in department 2. New sales management - Weekly and monthly sales and re-sales planning - Monitor sales performance daily; - Monitor conversion rate (visitors – placement tests - sales) daily; - Follow up bookings daily; - Review sales and re-sales performance weekly and set plan for upcoming week(s). - Co-operate with other training centres to maximize sales and re-sales for the company; - Monitor telesales activities at centre 3. Customer satisfaction + Customer service - Monitor sales and care team in their customer care tasks to make sure the services are professional; - Handle customers’ feedbacks/complaints; - Verify customers requests relating to saving fee, class transfer, refund, etc - Verify special offer or discounts; - Propose events, activities for centre when necessary; - Support in events organized/planned by the company + Coaching and training - Conduct Workshop/Training for sales and care team - Sales and Care Development 4. Centre Operation - Observe/monitor to make sure PA’s performance is accurate and professional; - Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards; - Arrange staff working schedule 5. Reporting - Complete reports: weekly, monthly or as required - Verify weekly monthly new sales and re-sales report - Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases. |
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Function | Sales | |
Working Location | Dong Nai |
Skill Requirements
- Good leadership and management skills
- Good analysis & problem solving skill
- Be able to well manage and organise the job
- Be careful and details
- Training, delegation & coaching skill
- Basic knowledge in finance
Language: Good communication skills both in English and Vietnamese
Computer: Good MS Office skills (Word, Excel, Access…)
Required Experience
- 2-3 years of experience of Sales/ Consulting in Education/ Training industry
- Experience in supervision position
Required Education and qualifications
- University degree
Benefits
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulation.
- Chances for promotion and transfer
Ms. Châu
Mobile: 078 731 3626
Email: chautruong@tiro.com.vn