WHAT WE EXPECT FROM YOU
As a Store Supervisor, you are accountable in supporting the day to day running of the store operations. Some of your main responsibilities will be:
Shopfloor & Sales Management
 Plan the daily planners in advance ensuring that the following areas are covered at all times.
- Shop floor
- Fitting room
- Cash desk
 Managing and motivating the team to increase sales and ensure efficiency.
 To be aware of the daily and monthly budgets to meet and exceed them.
 To communicate with the management team on a daily basis with information regarding personnel, product and procedures.
 To ensure standards are maintained during the day and at closings.
Team Management
 To lead and keep a high level of motivation within the department
 To guarantee the adequate induction and follow up on training for new team members
 To assist in the development and retention of an effective team
 To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)
Customer Service
 Ensure a high level of customer service is offered in the store
 Monitor and support customer service action plans
 Solve and manage customer issues as they arise and refer to the senior management team when necessary.
 To understand and reinforce the company return policy.
 Understand and reinforce the company return policy
 Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives
Health and Safety
 Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
 Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Nhi Nguyen
Email: vannhinguyen@tiro.com.vn
Cell Phone:0939.86.36.54

Ms. Châu
Mobile: 078 731 3626
Email: chautruong@tiro.com.vn