#1959 - IT Business Support Specialist

COMPANY
Company Name       A Tiro's Client
Industry       Trading
Description       An international company in the field of cosmetic trading
JOB INFORMATION
Job Title       IT Business Support Specialist
Salary       Competitive
Career Level       Specialist
Job Description       • Enable IT service strategy to mitigate Registration and E-Learning System, Sales Systems and Corporate System software issues
• Troubleshoots and resolves IT issues via WhatsApp, Facebook, Skype for Business, phone, web, and in-person formalizing the communication in SERENA ticketing system
• Partners with Regional IT, Global Shared Services IT, Global IT, External Software Providers and business personnel to discuss the impact of incidents on IT Services with a strong focus on our Registration and Sales Systems (CUMULUS, E-LEARNING)
• Facilitate communication between Local Business, Regional IT, Global IT and External Providers in order to resolve IT Business issues in a short manner and secure business continuity
Function       IT - Software
Working Location       HoChiMinh
PERSON REQUIREMENT

• Minimum 5 years of experience in IT.
• Experience using help desk ticketing software.
• Experience with incident troubleshooting and escalation.
• Familiarity with ITILv3 or related service delivery frameworks.
• Bachelor’s in computer science or related field.
• ERP, .NET and SQL/PL-SQL technical certifications are a plus.
• Strong IT Customer Service Ethic.
• Excellent verbal and written communication skills in English and Vietnamese.
• Excellent analytical and IT Problem solving skills.
• IT Operations Management and IT Business Continuity skills.
• Working knowledge of ERP systems, E-Learning and E-commerce and back office business processes.
• Knowledge and experience of Database Software (Oracle, Microsoft SQL) and Programming Languages (.NET) is expected.
• Advanced Microsoft Excel, Power Point, and Microsoft Sharepoint skills is a plus.

CONTACT INFORMATION

Vinh Truong
Email: vinhtruong@tiro.com.vn
Office Phone: 028 3939 0388
Cell Phone: 0383757794

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