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-104x41.jpg "SL Search Corporation, Philippines")
#2502 - Senior sales agency
| Company Name | Tiro's client | |
| Industry | Logistics Agency | |
| Description | an international Logistics Agency |
| Job Title | Senior sales agency | |
| Salary | VND 15 - 19 mil gross | |
| Career Level | Executive | |
| Job Description | As an Senior sales agency in Agency Dept., you are responsible for working with company overseas agents on sales activities, quote for RFQ/ or
biddings, negotiate and close won for new business in order to gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You report to supervisor and manager about these key agent business growth, opportunities or challenges. Besides, you do sales activities for new agent development and support sales teams in pricing with overseas agents. Direct reporting to Sales Agency Supervisor. PERFORMANCE (45%) Revenue/GP Target achievement REV target (Team)- % of achievement vs budget GP target (Team)- % of achievement vs budget How to achieve target? − Manage buying rate and selling rate − Keep follow with product team to get the competitive rates − Develop the good relationship with agent to get more bookings Develop customers pipeline − Develop new business from new agents: Discover new opportunities with partners on website/own relationship. − Remain loyalty agents. − Identifying potential agents to secure new business, hunting agents. − Reduce the number of lost agents/customers − Increasing number of new agents/customers introduced by current agents/customers. − To develop and enhance local and overseas business follow the department’ s strategic − Ensure consistent development of revenues accordance to the set targets by effective management. CUSTOMER SATISFACTION (15%) Provide customer excellent customer service Keep follow up and reply to customer/agent timely Good communication with product team/customer/agent − Flexible to solve problem. − Maintain good attitude to serve, consult to customer − Integration with product team. − Maintain professional internal and external relationships that meet custom: offer the best of rate with high performance; Visiting the client as needed. − Proactively establish and maintain effective working team relationships with all support departments: Keep the good service quality currently client is using; Keep good relationship; Check the client's need and supporting. − Good communication and building relationship AR − To ensure the customer debts are fully collected − To ensure sales team follow AR & IA process to sign customer contract OPERATION EXCELLENCE (10%) − Collaborating with Product team to build SOP, KPI per agent and distributed to the relevant to follow up, together with agent do weekly/monthly/annual appraisal as needed. − Collecting market situation, trends and share with client. − Provide outstanding and exceptional customer service. − Identify and implement new process plan to improve customer support service, working process, save time, save cost. − Manage Operations activities such as customer complaint, delivery status. − Release useful idea to improve working environment, working process or encourage co-worker. − Teamwork efficiency: support and back up for other team members HUMAN RESOURCE MANAGEMENT (10%) Compliance with Company Regulation, policies, SOP of BU, current law. − Build solidarity and mutual support within department as well as with other departments − Self-learning through read book, attend working related courses, e learning … − Coaching new employees or intern (if any) − Compliance with all policies of company, Company Regulation, Current law. − Attend all activities of BU/ Dept. with positive spirit. |
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| Function | Sales | |
| Working Location | HoChiMinh |
RESPONSIBILITY
• Take care Internal & External customer
• Ensure the satisfy of customer in highest level.
• Not abetting the negative behaviors that adversely affect the reputation
and finance of the company.
• To organize, measure and take corrective action in order to ensure that
service quality meets customer requirements and Service standards.
• Conduct business with the highest level of integrity and compliance.
• Work closely with other Commercial teams
• Report weekly to Line manager
AUTHORITY
• Have the right to alert to line or regional manager
if any estimate risk.
• Have to right to request to attend courses related
work.
• Have the right to propose idea to improve
productivity.
• Have the right to request rates/ booking to related
dept.
• Authorized in checking internal problems and
directly solve it if it’s easy case and already
instructed by line manager.
• University degree, major in the relevant fields.
• English with fluent 4 skills (listening, speaking, reading comprehension,
writing).
• Good at Internet, MS Office (Excel, Word, Power Point)
At least 2-3 years of experience in logistics/freight forwarding industry.
Ms. Châu
Mobile: 078 731 3626
Email: chautruong@tiro.com.vn